Internal startup

Rivoflow

SaaSProduct

Need for businesses

Increase Google rating
Retain customers
Scale faster

Solution

QR flows for fast review collection
Route positive reviews to Google Maps
Bring customers back with bonus mechanics
Free tier for fast start

Rivoflow is Yednist.Digital's own product, built as a modern tool for businesses that need transparent customer feedback and a stronger client experience.
The platform collects reviews through QR codes, handles negative feedback internally, and routes satisfied customers to Google reviews to improve public ratings.

👉 Visit Rivoflow: https://rivoflow.yednist.digital

❗️ The challenge

Most businesses face the same issues:

• satisfied customers rarely leave reviews;
• negative comments reach Google more often than useful feedback reaches managers;
• paper forms and social/messenger replies are fragmented and hard to analyze;
• there is no single place where all customer feedback is stored.

As a result:

• business ratings do not reflect true service quality;
• teams react to issues too late;
• there is no clear map of improvement opportunities.

⭐️ What Rivoflow changes

We designed a complete feedback journey:

A customer scans a QR code.
Leaves a rating and optional comment.
If the experience is positive, Rivoflow invites the user to post a public Google review.
If the experience is negative, feedback goes privately to the business owner.

Satisfied clients improve public rating, while negative feedback becomes internal insight.
Simple. Transparent. Actionable.

🎁 Bonuses and discounts to drive repeat visits

Rivoflow includes a powerful retention feature - auto-generated bonus codes / discounts after feedback submission.

How it works:

Customer submits feedback.
System generates a unique bonus or discount.
Customer redeems it on the next visit.

Business value:

• gives customers a concrete reason to come back;
• rewards only real users who completed the flow;
• helps track which touchpoints generate repeat visits;
• improves loyalty and long-term retention.

Typical bonus formats:

• 10% off next order;
• free coffee / dessert / bonus service;
• promo code for online orders.

This makes Rivoflow not just a reviews platform, but also a repeat-sales and retention system.

👀 Customer-facing experience

The review page is intentionally minimal and intuitive:
business logo, branded background, clear message, and an easy rating action.

• mobile-first behavior;
• clean visual hierarchy;
• 5-10 second interaction time.

🧑‍💼 Business dashboard experience

Inside the owner dashboard, teams can:

• create and manage business profiles;
• add touchpoints (branches, tables, counters, delivery zones, etc.);
• generate QR codes and short links; • see all feedback in one panel; • identify weak spots quickly; • customize visual style per brand.

💡 Our implementation

For visitors

• low-friction feedback flow;
• branded review pages;
• clear UX with no unnecessary steps;
• smooth mobile-optimized animations.

For businesses

• centralized feedback storage;
• flexible branding options;
• unlimited touchpoints;
• one-click QR and short-link generation;
• split positive and negative response paths;
• reward mechanics for repeat visits.

⚙️ Core functionality

• mobile-optimized review page;
• 5-point rating flow;
• dedicated negative-feedback branch;
• redirection of happy customers to Google reviews;
• bonus-code generation for repeat visits;
• business dashboard;
• QR-code management;
• editable texts, logos, and design theme;
• Google reCAPTCHA protection.

🤖 Integrations and automation

• Google OAuth 2.0 - sign-in via Google account;
• Google reCAPTCHA - anti-spam protection;
• architecture ready for CRM and email integrations.

🛠 Technology stack

Public and dashboard apps

• Next.js 16
• React + TypeScript
• Tailwind CSS
• Framer Motion
• Heroicons

Backend

• FastAPI
• PostgreSQL
• SQLAlchemy + Alembic
• JWT authentication

Infrastructure

• Cloudflare R2
• Docker

⏱ Timeline

The first Rivoflow release was built in a few weeks. The product is actively evolving with new analytics, advanced scenarios, and additional integrations.

🎯 Outcome

• businesses collect more high-quality feedback;
• negative feedback is handled privately and proactively;
• Google ratings improve through real client signals;
• teams gain transparent insights across all locations;
• bonus mechanics increase repeat visits;
• Yednist.Digital now has a scalable SaaS product ready to grow with clients.